FAQs and help for eazyBackup

Categories

Backup status reports “In Progress” but no active backup

Backup status in progress but no active backup   If the eazyBackup application shows a running status when it’s not actually active this can happen in certain cases cases. This will typically happen if the application is terminated unexpectedly during a backup in progress. To resolve this, please close eazybackup, navigate in windows explorer to […]

Can’t Connect to Backup Server

Can’t Connect to Backup Server   When opening the eazyBackup application, if the software is unable to communicate with the server you may receive a message “Can’t Connect to Backup Server” If you receive this error message, first verify that your computers clock and time zone are set correctly. Verify that the current time is […]

In-File Delta – Differential & Incremental Backups Explained

In-File Delta – Differential & Incremental Backups Explained With In-File Delta technology, it is now possible to backup very large files daily. There are two different modes of operation available (“Differential” and “Incremental”) for In-File Delta backups. Both modes will use approximately the same amount of disk space storage on the server. Differential Delta Mode: […]

My Login information doesn’t work

Please ensure you’re using the correct login information.  eazyBackup will issue 2 sets of login credentials; eazyBackup Software – Your first set of login credentials will be created the first time you download and install your eazyBackup Trial account. This login can only be used with the eazyBackup software and will not work when attempting […]

How do I start a data integrity check for backup data stored in the backup destination?

How do I start a data integrity check? Description: This article outlines the steps to perform a data integrity check for backup data stored in the backup destination (e.g. local destination, eazyBackup or other cloud storage). Steps: To perform a data integrity check, login to the eazyBackup user interface: Login to the eazyBackup  user interface, select the […]

Which cloud storage services are supported by eazyBackup?

  Which cloud storage destinations are supported by eazyBackup? In addition to eazyBackup’s cloud storage, you can optionally choose to backup to one or more of the following cloud storage services. These are supported as optional destinations for your data. Backup jobs can be configured to backup to multiple destinations simultaneously if desired. Amazon S3 […]

How do I manually stop a scheduled backup that is running?

  How do I manually stop a scheduled backup that is running?   Steps: To stop a scheduled backup that is running on Mac OS X, please follow the instruction below: Open a terminal window Enter the command:>touch ~/.obm/ipc/BackupSet/Backup_ID/stop For other operating system platforms, create a file call “stop” within the ipc folder. The ipc folder can be found at the following directory […]

How to Perform a Restore

Login to the eazyBackup application 1. In the main interface, click the Restore icon. 2. Select the backup set that you would like to restore data from. 3. Select the backup destination that contains the files or folders that you would like to restore. 4. Select to restore files from a specific backup job, or […]

Retained data is not cleared according to the retention policy configured?

Old backup data is not cleared according to the retention policy configured   The retained data within the backup destination may not be cleared because the retention policy job is not enabled for the backup set. Starting from version 7.3, the retention policy job (job for clearing retained data) is now enabled/disabled within eazyBackup. You […]

How to create a file backup set with eazyBackup

Description: This article outlines the steps to create a file backup set with eazyBackup Workstation / Server Steps: Refer to the following steps for details: Login to the eazyBackup client user interface. Select the ‘Backup Sets’ tile. Click on “Add new backup set” Select ‘File Backup’ backup set type, then enter the backup set name: Configure […]

Log Error – Another backup job is running. Backup skipped

  Log Error – Another backup job is running. Backup skipped   Problem Description: When performing a backup of any type, the following warning message is displayed within the user interface or in the client log: [YYYY/MM/DD hh:mm:ss] [info] [-] Start [ All platforms (eazyBackupSupport), eazyBackup x.x.x.x ] [YYYY/MM/DD hh:mm:ss] [eazyBackup Storage] [Backupset_id] start,”Start [ […]

eazyBackup out of memory – How to modify the Java heap size setting of eazyBackup

How to modify the Java heap size setting of eazyBackup   Steps: This document contains instruction on how to modify the Java heap size setting of your eazyBackup Workstation / Server application. How to modify the Java heap size setting of eazyBackup Workstation: To modify the Java heap size of eazyBackup Workstation installation on Windows […]

Backup Log reports “error initializing bptree”

Backup Log reports “error initializing bptree”   Cause: This issue can occur if the backup index file located on the client computer has become corrupted. This can occur if the previous backup job was ended abruptly (e.g. client computer crash, application crash) or by read / write errors on the client hard disk. Resolution: To […]

How to perform a seed load backup to a removable hard drive

Seed load backup to a removable hard drive   1. First, configure a new backup set that will perform the initial backup to a local destination (e.g. a removable hard drive). Important! Before the removable hard drive can be used for the initial backup it must be formatted using the NTFS file system. The drive cannot contain any other […]

Error [ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Failed to get OutputStream of file”

Backup log reports error: [ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Failed to get OutputStream of file”   Cause: This issue is caused by an unstable network connection between the eazyBackup client machine and the backup destination, i.e. eazyBackup servers or Cloud storage service. Resolution: Please try fine tuning the timeout and retry parameters on […]

Unable to see mapped drive in source selection window

Unable to see mapped drive in advanced backup source window Issue with accessing network drives are almost always related to windows user permissions where the backup client does not have sufficient privileges to the network drive. This problem occurs because UAC treats members of the Administrators group as standard users. Therefore, network shares that are […]

How to change eazyBackup Service Permissions

How to change eazyBackup Service Permissions   By default the eazyBackup scheduler service runs under the local system account. If you find that eazyBackup is unable to access certain files during a scheduled backup but can access those files during a manual backup you may need to change the schedule service permissions. Please follow these […]

Can’t access certain files during scheduled backup

  Can’t access certain files during scheduled backup By default the eazyBackup scheduler service runs under the local system account. If you find that eazyBackup is unable to access certain files during a scheduled backup but can access those files during a manual backup you may need to change the schedule service permissions. Please follow […]

Tips On How To Setup The Temporary Directory For Your Backup Set

Setup of temp directory for your backup sets   The setup of the temporary directory is an often overlooked and customers typically tend to use the default setting which is fine for simple file or cloud file backup sets. However, for nonfile backup sets like databases or virtual machines this is a very important backup […]