FAQs and help for eazyBackup

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Seed Load Backup Walkthrough

Seed Load Walkthrough This is a walkthrough of our Seed Load process. Using this method it is possible to perform your initial backup to a local external drive and then courier this to the  server administrator. Open the eazyBackup application, select the “Accounts” menu and click “Add Storage Vault” We are going to create a […]

Report Email Addresses

Reporting email addresses Email addresses can be configured via the backup client. Email reporting can be enabled and disabled per account. Backup reports can be sent to one or multiple addresses. Open eazyBackup, select the ‘Account’ tab, click on ‘Change account settings’ to update the email address. Uncheck ‘Receive backup reports’ to prevent eazyBackup sending […]

Delete a Protected Item

Deleting a protected item You can delete a protected item from the client user interface. Open eazyBackup, select the ‘Backup’ tab, right click on the protected item and choose ‘Delete’. Confirm you want to delete the protected item. A Once you have confirmed that you want to remove the protected item it will be qued […]

Rescan unchanged files

Re-scan unchanged files In a regular “Files and Folders” backup, eazyBackup will skip over files that have the same file size and modification time as the last backup job. If these properties are the same, eazyBackup will refer to previous chunks and not re-chunk the file. This dramatically improves performance. If you are working with […]

Encrypted files (Windows EFS)

Encrypted files (Windows EFS) EFS is a Windows feature that allows you to encrypt individual files on disk. eazyBackup supports backing up EFS-encrypted files on Windows. The files will be silently decrypted if possible (e.g. if eazyBackup Backup is running as the encryption user, or if eazyBackup Backup is running as the EFS Recovery Agent […]

eazyBackup Chunking Overview

eazyBackup Chunking Overview Overview At the core of eazyBackup is our technology that allows us to back-up and restore faster than the competition: this is called “Chunking”. Backing up We back up data by first splitting it into variable-sized chunks, which are individually compressed, encrypted, and uploaded. eazyBackup uses data-dependent chunking, efficiently splitting a file […]

Application-Aware Writer Backups

“Application-Aware Writer” Backups VSS is a technology for taking a consistent point-in-time snapshot of a disk volume. A VSS Writer is an extra software plugin that detects when this action is taking place and ensures that application-specific files are in a safe state on disk. eazyBackup’s “Application-Aware Writer” feature allows you to invoke a single […]

Windows System Backup

“Windows System Backup” eazyBackup integrates with Windows System Backup to support backing up entire system volumes as .vhd / .vhdx files using the wbadmin technology. Choose volumes to back up, and/or choose “all critical volumes”. You can choose a volume by its drive letter (e.g. C:), or by a qualified Windows volume reference for volumes without a drive letter (see the output […]

“Windows Server System State” Backup

“Windows Server System State” Backup eazyBackup integrates with Windows Server System State to support backing up System State .vhd files using the wbadmin technology. This feature is only available on certain versions of Windows Server with the “Server Backup Role” feature enabled. A Windows Server System State backup may include Active Directory, boot files, the COM+ registration, the system […]

“MySQL” Backup

“MySQL” Backup This Protected Item type backs up a MySQL database. It is also compatible with MySQL-compatible servers such as MariaDB and Percona Server. It works at the logical (SQL) level. No data is spooled to the local disk. As per the “Program Output” type, no progress bar or ETA appears during a MySQL backup. […]

“Microsoft SQL Server” Backup

“Microsoft SQL Server” Backup This Protected Item type backs up a Microsoft SQL Server database. The underlying technology is VDI and is compatible with SQL Server 2005 and later, including SQL Server 2016 (the latest version at the time of writing). No data is spooled to the local disk. As per the “Program Output” type, no progress […]

“Microsoft Hyper-V” Backup

“Microsoft Hyper-V” Backup This Protected Item type backs up Microsoft Hyper-V virtual machines. The underlying technology is VSS and is compatible with all versions of Hyper-V running on Windows Server, including Windows Server 2016 (the latest version at the time of writing). This backup type is only applicable when running on Windows Server. Hyper-V on Windows Desktop […]

“Microsoft Exchange Server” Backup

“Microsoft Exchange Server” Backup This Protected Item type backs up Microsoft Exchange Server databases. The underlying technology is VSS and is compatible with Microsoft Exchange Server 2007 and later, including Exchange Server 2016 (the latest version at the time of writing). The appropriate VSS writer must be installed. As Exchange Server can only be installed on Server […]

“Program Output” items

“Program Output” items The “Program Output” backup type backs up the stdout (Standard Output) stream of any command execution. This stream data is saved as a virtual file within the backup job. You can choose the virtual file name. The data is streamed directly to the backup destination and never touches the local disk. This has the […]

Error “EFS-encrypted files may be unusable once restored”

Error “EFS-encrypted files may be unusable once restored” You may see a warning of this form in the backup job logs: EFS-encrypted files may be unusable once restored, unless you also backup the EFS encryption keys from this PC. To disable this warning, please ensure you have backed up the EFS encryption keys, and then […]

Backup status reports “In Progress” but no active backup

Backup status in progress but no active backup   If the eazyBackup application shows a running status when it’s not actually active this can happen in certain cases cases. This will typically happen if the application is terminated unexpectedly during a backup in progress. To resolve this, please close eazybackup, navigate in windows explorer to […]

Can’t Connect to Backup Server

Can’t Connect to Backup Server   When opening the eazyBackup application, if the software is unable to communicate with the server you may receive a message “Can’t Connect to Backup Server” If you receive this error message, first verify that your computers clock and time zone are set correctly. Verify that the current time is […]

In-File Delta – Differential & Incremental Backups Explained

In-File Delta – Differential & Incremental Backups Explained With In-File Delta technology, it is now possible to backup very large files daily. There are two different modes of operation available (“Differential” and “Incremental”) for In-File Delta backups. Both modes will use approximately the same amount of disk space storage on the server. Differential Delta Mode: […]

My Login information doesn’t work

Please ensure you’re using the correct login information.  eazyBackup will issue 2 sets of login credentials; eazyBackup Software – Your first set of login credentials will be created the first time you download and install your eazyBackup Trial account. This login can only be used with the eazyBackup software and will not work when attempting […]

How do I start a data integrity check for backup data stored in the backup destination?

How do I start a data integrity check? Description: This article outlines the steps to perform a data integrity check for backup data stored in the backup destination (e.g. local destination, eazyBackup or other cloud storage). Steps: To perform a data integrity check, login to the eazyBackup user interface: Login to the eazyBackup  user interface, select the […]

How do I manually stop a scheduled backup that is running?

  How do I manually stop a scheduled backup that is running?   Steps: To stop a scheduled backup that is running on Mac OS X, please follow the instruction below: Open a terminal window Enter the command:>touch ~/.obm/ipc/BackupSet/Backup_ID/stop For other operating system platforms, create a file call “stop” within the ipc folder. The ipc folder can be found at the following directory […]

How to Perform a Restore

Login to the eazyBackup application 1. In the main interface, click the Restore icon. 2. Select the backup set that you would like to restore data from. 3. Select the backup destination that contains the files or folders that you would like to restore. 4. Select to restore files from a specific backup job, or […]

Retained data is not cleared according to the retention policy configured?

Old backup data is not cleared according to the retention policy configured   The retained data within the backup destination may not be cleared because the retention policy job is not enabled for the backup set. Starting from version 7.3, the retention policy job (job for clearing retained data) is now enabled/disabled within eazyBackup. You […]

How to create a file backup set with eazyBackup

Description: This article outlines the steps to create a file backup set with eazyBackup Workstation / Server Steps: Refer to the following steps for details: Login to the eazyBackup client user interface. Select the ‘Backup Sets’ tile. Click on “Add new backup set” Select ‘File Backup’ backup set type, then enter the backup set name: Configure […]

Log Error – Another backup job is running. Backup skipped

  Log Error – Another backup job is running. Backup skipped   Problem Description: When performing a backup of any type, the following warning message is displayed within the user interface or in the client log: [YYYY/MM/DD hh:mm:ss] [info] [-] Start [ All platforms (eazyBackupSupport), eazyBackup x.x.x.x ] [YYYY/MM/DD hh:mm:ss] [eazyBackup Storage] [Backupset_id] start,”Start [ […]

eazyBackup out of memory – How to modify the Java heap size setting of eazyBackup

How to modify the Java heap size setting of eazyBackup   Steps: This document contains instruction on how to modify the Java heap size setting of your eazyBackup Workstation / Server application. How to modify the Java heap size setting of eazyBackup Workstation: To modify the Java heap size of eazyBackup Workstation installation on Windows […]

Backup Log reports “error initializing bptree”

Backup Log reports “error initializing bptree”   These errors are: [BackupSetCmd.uploadBackupFiles][java.lang.RuntimeException] Error=[RuntimeException] [BackupFileIterator.Combined.hasNext] Throwable=[Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse] Cannot parse file, [Type=F][BackupByJob= This is related to an index structure file issue To resolve this issue, delete all temp files, trigger a forced rebuild job and then run a manual backup to see if the problem is resolved: 1). […]

How to perform a seed load backup to a removable hard drive

Seed load backup to a removable hard drive   1. First, configure a new backup set that will perform the initial backup to a local destination (e.g. a removable hard drive). Important! Before the removable hard drive can be used for the initial backup it must be formatted using the NTFS file system. The drive cannot contain any other […]

Error [ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Failed to get OutputStream of file”

Backup log reports error: [ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Failed to get OutputStream of file”   Cause: This issue is caused by an unstable network connection between the eazyBackup client machine and the backup destination, i.e. eazyBackup servers or Cloud storage service. Resolution: Please try fine tuning the timeout and retry parameters on […]

Unable to see mapped drive in source selection window

Unable to see mapped drive in advanced backup source window Issue with accessing network drives are almost always related to windows user permissions where the backup client does not have sufficient privileges to the network drive. This problem occurs because UAC treats members of the Administrators group as standard users. Therefore, network shares that are […]

How to change eazyBackup Service Permissions

How to change eazyBackup Service Permissions   By default the eazyBackup scheduler service runs under the local system account. If you find that eazyBackup is unable to access certain files during a scheduled backup but can access those files during a manual backup you may need to change the schedule service permissions. Please follow these […]

Can’t access certain files during scheduled backup

  Can’t access certain files during scheduled backup By default the eazyBackup scheduler service runs under the local system account. If you find that eazyBackup is unable to access certain files during a scheduled backup but can access those files during a manual backup you may need to change the schedule service permissions. Please follow […]

Tips On How To Setup The Temporary Directory For Your Backup Set

Setup of temp directory for your backup sets   The setup of the temporary directory is an often overlooked and customers typically tend to use the default setting which is fine for simple file or cloud file backup sets. However, for nonfile backup sets like databases or virtual machines this is a very important backup […]