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Windows Installation

Windows 

System Requirements

  • x86_32+SSE2 or x86_64 CPU architecture
  • Minimum 1024x600 screen resolution
  • Windows Vista, 7, 8, 8.1, 10, or newer
  • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, or newer

Microsoft will end Extended support for Windows 7, Server 2008, and Server 2008 R2 in early January 2020. Future versions of eazyBackup may drop support for older versions of Windows no longer under active security support from Microsoft.

Not compatible with Windows XP (released 2001)

At the time of writing, there is no version of eazyBackup available for Windows XP / Server 2003. All versions of eazyBackup rely heavily on features that were only introduced in Windows Vista / Server 2008.

Windows XP / Server 2003 no longer receives security patches from Microsoft. It is unsafe to connect such a machine to the internet. If you are attempting to supply backup services to a customer in this situation, you should arrange to first upgrade their operating system with urgency.

Despite the above warning, our company would like to support as many platforms as possible. It might become supported in the future.

Workarounds

You can work around this issue by:

  • installing eazyBackup on another machine, and then backup the XP machine over the network; or
  • virtualizing the XP machine, and backing up the VM guest from the VM host. This also allows you to remove internet access from the XP machine.

Installation

Visit our downloads page to obtain the latest copy of eazyBackup https://eazybackup.ca/download/

You should now have a .zip file which contains the installer. Right click the .zip file and choose 'Extract Here'

The .zip archive contains two files, install.dat & install.exe. Right click the 'install.exe' choose Run as administrator.

"Do you want this app to make changes to your device?" Click Yes.

When you complete the install, eazyBackup asks for your account details the first time you open the program.

You can find your backup account username and reset the account password within the
client area from Services -> Manage Accounts.


Silent install (advanced)

eazyBackup allows you to install and configure the software silently, by running install.exe /CONFIGURE=user:password via your remote management software.

Service account 

eazyBackup 18.6.0 and later automatically create a Virtual Account (NT SERVICE\backup.delegate) with all necessary permissions to back up files on the PC.

Isolating eazyBackup under a Virtual Account is supported on Windows 7 or later, and Windows Server 2008 R2 or later when that server is not a Domain Controller. On other machines (e.g. Windows Server 2008 RTM, and domain controllers) the backup service will run as LOCAL SYSTEM by default.

On a Domain Controller running Windows Server 2008 R2 or later, we recommend configuring a Managed Service Account inside Active Directory for the backup service. This allows you to isolate the backup service permissions in a password-less service account. You should apply this to the backup.delegate service (but not the backup.elevator service, used for software updates).

Upgrading

The installer will safely remove and upgrade any prior version of eazyBackup, including those with a different software branding.

If the product name is changed as a result of the installation process, the newly-branded software may be installed into the old-branded directory name. You can avoid this issue by completely uninstalling and reinstalling the software.

Silent upgrade (advanced)

You can silently upgrade the software remotely via the eazyBackup Server interface, or by running install.exe /S via your remote management software.

Service account

In eazyBackup 19.3.0 and later, if you customize the backup.delegate service to use any user account other than LOCAL SYSTEM or NT SERVICE\backup.delegate, your changes will be preserved in any future software upgrade.

In eazyBackup 18.6.1 and later prior to 19.3.0, such changes will be preserved. However, if the chosen user account requires a password, it may need to be reconfigured after the software upgrade.

Prior to eazyBackup 18.6.1, any changes to the service user account were not preserved across software upgrades.

Uninstall

The software can be uninstalled via the "Programs and Features" section in the Windows Control Panel.

During this process, you may be prompted whether you wish to preserve any username/password credentials saved on this computer.

You can also remove the saved credentials manually by deleting the AppData/Roaming/backup-interface/config.sys file.

You should also remove the saved credentials from the backup.delegate service. This is stored in the C:\Users\backup.delegate\AppData\Roaming\backup-tool\config.dat file (if the backup.delegate service was running as the NT SERVICE\backup.delegate user; the path may differ if the service was running as another user account).

Silent uninstall 

You can silently uninstall eazyBackup for Windows by passing the /S command-line argument (e.g. "C:\Program Files\eazyBackup\Uninstall.exe" /S).