How to reset a backup account password
If you forget or lose the backup account password, you can reset it using the client area control panel.
Navigate to the client area. From the Home screen in the client area click on your backup account listed under “My Active Services” or from the “My Services” page within the client area. Select Change Password in the left navigation.
Type and confirm your new password, optionally use the Generate Password option. We strongly recommend using the Generate Password option to ensure a strong random password for your account. When you are finished click Save Changes