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Found packs in index but not appearing on disk. Reindex needed

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Found # packs in index but not appearing on disk. Reindex needed! Please contact your support agent for more information.
The retention encountered a problem (exit status 1)

To correct this warning please complete a re-index of the backup:

-Open the eazyBackup app
-Select the ‘Account’ tab.
-Right click on the eazyBackup storage vault
-Select Advanced -> Rebuild Indexes

The process will take a few minutes to complete, when the task finishes you will receive email that should have a status Success – Reindex.