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Guides
- Getting Started Guide
- How to Backup Windows Network Shares and UNC Paths
- Backup to a Local Device (External or Internal Hard Drive)
- Securing your backup against Ransomware
- Two-Factor Authentication for Backup Accounts
- Seed Load Walkthrough
- How to Locate EFS Encrypted Files and Disable EFS
- Microsoft Office 365 Backup Guide
- Restoring Office 365 Items
- Microsoft Office 365 Cloud to Cloud Backup for MSP
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Documentation
- Protected Items Overview
- Add a new Protected Item
- Add a new Storage Vault
- Available storage locations
- How to run manual backup
- Backing up Windows network shares and UNC paths
- Restoring Data
- Restore Disk Image Backups
- Browse job history
- Cancel a running backup job
- Commands
- Backup Report Email Address
- Custom Email Reports
- Deleting a protected item
- Disk Image Backup
- eazyBackup Software Structure
- Error "Access to the cloud file is denied" backing up OneDrive
- Remove a single backup snapshot
- Retention (Storage Vault)
- Confirm EFS keys are exported (Windows EFS)
- Data encryption
- eazyBackup Chunking Overview
- eazyBackup Chunking and Deduplication
- Storage Vaults
- Re-scan unchanged files
- Required URLs and ports for eazyBackup
- Setting up a new backup account (license) in my dashboard
- Retention
- Before and After Commands
- eazyBackup Hotfix Install
- Default File / Folder Exclusions From Backup
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FAQs
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Troubleshooting
- Another backup job is already running for this same Protected Item and Storage Vault, skipping...
- Cannot proceed - another task needs to finish using the Storage Vault first.
- Change of hardware causes registration dialog to appear
- Diagnosing Slow Backup Jobs
- Error "EFS-encrypted files may be unusable once restored"
- Error "Media is write protected" backing up OneDrive with VSS
- Error "operation not permitted" macOS
- Error "The target path 'X:\WindowsImageBackup' already exists - please safely remove this directory and retry the backup."
- Error backing up item exit status 3 Couldn't create virtual device set: Unknown error 0x80770005
- Found packs in index but not appearing on disk. Reindex needed
- Inactive / Abandoned "Running" Jobs
- Lost connection to local service
- Lstat: CreateFile \\?\UNC\ backup: Access is denied.
- Mount path conflict: Can't mount path inside real directory
- OneDrive error "The tag present in the reparse point buffer is invalid"
- Out of memory
- Shared Memory Provider: Could not open a connection to SQL Server
- VSS Error - Device is not ready
- VSS Error: Couldn't take snapshot. The shadow copy provider had an unexpected error while trying to process the specified operation
- Windows Backup encountered an error when writing data to the backup target.
- Error "Access is denied" when backing up files and folders on Windows
- Error "local error: tls: record overflow"
- Microsoft SQL Server backup encountered a VDI error
- Network connectivity errors
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Browse job history
Click the “History” button at the top of the
Filter
Click the “Filter” icon to toggle displaying the Filter pane. The Filter pane allows you to filter the displayed jobs by status, classification, Protected Item, Storage Vault, and device.
When the filter bar is closed, the data area shows all jobs from the current device. You can use the filter bar to show historic jobs from other devices in the account.
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