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Another backup job is already running for this same Protected Item and Storage Vault, skipping…

 

Another backup job is already running for this same Protected Item and Storage Vault, skipping...

If you receive this message in your backup job logs, it's possible that this protected item already has an active job in progress which prevented the job from starting again at the next scheduled time.  If the backup job is not completing before the next time it is scheduled to start, try increasing the time between jobs.

Skipped backup jobs can also be a results of Abandoned / Inactive jobs that still appear to be in the "Running" state.

eazyBackup on the customer PC is responsible for closing-off a job log, there are certain situations where a job would be left in "Running" state indefinitely, for e.g If the PC is shut down unexpectedly.

To clear old, inactive "Running" jobs you can try the following solution or contact support for assistance:

  • Solution:

The vault in use must be unlocked before new jobs can proceed. Run a retention pass on the storage vault to cancel abandoned / inactive jobs and unlock the vault - From the Settings Panel, right click on the Storage vault in use -> Advanced -> Apply retention rules now

backup-retention-pass

Once the retention pass has been completed, try running a new backup job on the same device.

If the backup still fails after running the retention pass, please contact support and request the abandoned job to cancelled.