How can we help you?
Our Knowledge Base articles can help you install, configure, and troubleshoot our products.
Search
>
-
- Account Devices
- Add a new Protected Item
- Add a new Storage Vault
- Available storage locations
- Backing up Windows network shares and UNC paths
- Backup Report Email Address
- Browse job history
- Cancel a running backup job
- Commands
- Confirm EFS keys are exported (Windows EFS)
- Custom Email Reports
- Data encryption
- Deleting a protected item
- Disk Image Backup
- eazyBackup Chunking and Deduplication
- eazyBackup Chunking Overview
- eazyBackup Software Structure
- Error "Access to the cloud file is denied" backing up OneDrive
- How to run manual backup
- Protected Items Overview
- Re-scan unchanged files
- Remove a single backup snapshot
- Required URLs and ports for eazyBackup
- Restoring Data
- Retention (Storage Vault)
- Securing your account against Ransomware
- Storage Vaults
- Show all articles ( 12 ) Collapse Articles
-
- Can't login to eazyBackup - Login information doesn’t work
- Error "Access is denied" when backing up files and folders on Windows
- Error "local error: tls: record overflow"
- How can I restore my files to a new computer?
- How eazyBackup is PIPEDA compliant
- How to reset a backup account password
- Microsoft SQL Server backup encountered a VDI error
- Network connectivity errors
-
- Another backup job is already running for this same Protected Item and Storage Vault, skipping...
- Cannot proceed - another task needs to finish using the Storage Vault first.
- Change of hardware causes registration dialog to appear
- Diagnosing Slow Backup Jobs
- Error "EFS-encrypted files may be unusable once restored"
- Error "Media is write protected" backing up OneDrive with VSS
- Error "operation not permitted" macOS
- Error "The target path 'X:\WindowsImageBackup' already exists - please safely remove this directory and retry the backup."
- Error backing up item exit status 3 Couldn't create virtual device set: Unknown error 0x80770005
- Found packs in index but not appearing on disk. Reindex needed
- Inactive / Abandoned "Running" Jobs
- Lost connection to local service
- Mount path conflict: Can't mount path inside real directory
- OneDrive error "The tag present in the reparse point buffer is invalid"
- Out of memory
- VSS Error - Device is not ready
- Windows Backup encountered an error when writing data to the backup target.
- Show all articles ( 2 ) Collapse Articles