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Our Knowledge Base articles can help you install, configure, and troubleshoot our products.
Guides
Backup to a Local Device (External or Internal Hard Drive)
Getting Started Guide
Seed Load Walkthrough
Documentation
eazyBackup Installation
macOS Installation
Windows Installation
Protected Item Types
"Application-Aware Writer" Backups
"Microsoft Exchange Server" Backup
"Microsoft Hyper-V" Backup
"Microsoft SQL Server" Backup
"MySQL" Backup
"Program Output" items
"Windows Server System State" Backup
"Windows System Backup"
Account Devices
Add a new Protected Item
Add a new Storage Vault
Available storage locations
Backing up Windows network shares and UNC paths
Backup Report Email Address
Browse job history
Cancel a running backup job
Commands
Confirm EFS keys are exported (Windows EFS)
Data encryption
Deleting a protected item
Disk Image Backup
eazyBackup Chunking and Deduplication
eazyBackup Chunking Overview
eazyBackup Software Structure
Error "Access to the cloud file is denied" backing up OneDrive
How to run manual backup
Protected Items Overview
Re-scan unchanged files
Remove a single backup snapshot
Required URLs and ports for eazyBackup
Restoring Data
Retention (Storage Vault)
Securing your account against Ransomware
Storage Vaults
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FAQs
Can't login to eazyBackup - Login information doesn’t work
Error "Access is denied" when backing up files and folders on Windows
Error "local error: tls: record overflow"
How can I restore my files to a new computer?
How eazyBackup is PIPEDA compliant
How to reset a backup account password
Microsoft SQL Server backup encountered a VDI error
Network connectivity errors
Troubleshooting
Cannot proceed - another task needs to finish using the Storage Vault first.
Change of hardware causes registration dialog to appear
Diagnosing Slow Backup Jobs
Error "EFS-encrypted files may be unusable once restored"
Error "Media is write protected" backing up OneDrive with VSS
Error "operation not permitted" macOS
Error "The target path 'X:\WindowsImageBackup' already exists - please safely remove this directory and retry the backup."
Error backing up item exit status 3 Couldn't create virtual device set: Unknown error 0x80770005
Found packs in index but not appearing on disk. Reindex needed
Jobs left in Running state
Lost connection to local service
Mount path conflict: Can't mount path inside real directory
OneDrive error "The tag present in the reparse point buffer is invalid"
Out of memory
VSS Error - Device is not ready
Windows Backup encountered an error when writing data to the backup target.
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